Frequently Asked Questions

 

 

 Q: Do you combine Postage?

 A: Hi yes we love to combine postage for you to save you as many $$$ as we possibly can. Your postage will automatically be calculated for you once you have finished shopping.

 

   
 

 

 Q: Do I pay my own postage for returns?

 A: Yes the buyer is responsible for paying the postage for any returns or exchanges. Please take careful note of the sizing charts and any extra notes on the listings in regards to sizing and if in doubt, please contact us or if you wish to speak to us directly please call Julie on (61) 401 823 084 and I will be very happy to help you.

 

 

 
 Q: What are the benefits of Non Lycra in Swimwear

 A: Please visit our Features and Benefits Page for the full description

 

 Q: How is it best to wash the garments?

 A: We recommend that you either rinse out in cold water or use a mild detergent to wash your garment and then hang inside out in the shade. A laundry bag is also recommended but not essential.

 

 Q: Is there any Elastane/Lycra in your products?

 A: No the fabric used is 53% Polyester and 47% PBT (Polybutylene Terephthalate). Please note, there is a small % of elastane/lycra in the babies range and the children's Hawaii print.

 

 Q: Do you sell any other types of Swimwear?

 A: Yes we do - there are over 100 products in the range, so if you don't see something you are after then please contact me and we can pre order items that you may be looking for. You can either call Julie on  (61) 401 823 084 or email me at julie@sunprotectionoz.com.au

 

 Q: What products are in the Sun Protection Oz Range

 A: We sell stinger suits, rash suits - long or short sleeved, short or long leg, rash shirts - long or short sleeved, swim shorts, swim tights, various types of sun hats, reef shoes, driving sleeves & gloves, adults and kids leisure wear and we have a plus size swimwear range for ladies and men plus more. Some of these items can be pre ordered please email julie@sunprotectionoz.com.au

 

 Q: Does the Stinger Suit protect the wearer from jellyfish stings?

 A: The stinger suit acts an ideal safeguard against jellyfish stings as it has long legs and long sleeves however there it is no guarantee as such. The material is very light and soft, its not like a wetsuit material so its main purpose is to protect you from the harsh UV Sun of which it does a brilliant job.

 

 Q: How do we work out what size we are in the Reef Shoes?

 A: The best way we feel to get your correct sizing is as per listing and that is to trace the bottom of your bare feet on a piece of paper, then measure from the heel to the top of your longest toe. Once you have your measurement in either centimetres or inches you just look at the chart provided on listing and you will see what size to choose.

 

 Q: What if I'm in between sizes for the Reef Shoes

 A: It is best to go for the larger size if you measure in between sizes.

 

 Q: Does the Ladies Active Swimsuit/Sportswear garment have bust support in it?

 A: No. This particular item does not have bust support but you can wear your own underneath if using for sports.

 

 Q: Does the Ladies One Piece Swimsuit have bust support?

 A: Yes this item does have bust support in it and is very flattering to the figure.

 

 Q: What sort of material are the Stinger Suits made of?

 A: They are made of the same material as all the other items which is 53% Polyester and 47% PBT - they are very soft to touch and nothing like wet suit material.

 

 Q: What are International Postage rates

 A: Great Question: International Postage rates are calculated by weight and we will combine items to keep it as cheap as possible for you.

 

 Q: What is the difference between Airmail, Registered Post or Pack and Track

 A: Please note you can choose registered post but we will send as "pack and track" if available to your country as this will mean the package is traceable from Australia to your destination and a signature on delivery is not required. This is the safest way for it to be sent.

If your country does not have Pack and Track set up with Australia Post, your item will be sent registered post which means your package will become traceable once it has arrived in your country and not before. It will require a signature on delivery and if you are not home your parcel should be taken to your nearest post office where you must claim it within your postal system's rules otherwise it will be returned to sender.

If you choose standard shipping your parcel will not be traceable and will not require a signature on delivery. So please consider paying a few extra dollars for a trackable option as above.

International Shipping can take anywhere between 7-21 days to be delivered and your country may charge an import duty which is payable upon collection. I mark as a gift and for a lesser value in the hope that you do not have to pay an import duty.

 

 Q: What is your response time to questions

 A: We will definitely respond within 24 hours and most times within a much quicker time. We pride ourselves on communication to help give you a great shopping experience with us. We are also happy for you to call us with any questions so please call Julie on  (61) 401 823 084 if you need any help at all.

 

 Q: How do we know what size to go for?

 A: Every listing has a measurement chart in centimetres and inches so please take note of every measurement required including length where you measure yourself from centre front neckline through crotch to centre back neckline. This is a very important measurement because if you dont get the length right the garment wont fit you correctly.

 

 Q: What is the correct size for my child?

 A: Generally the size represents the age but please check the measurement chart on each listing. It is best to go up one size if they are in between sizes. Our swimwear is such great quality they will last for years and years so you may consider passing on to younger siblings.

 

 Q: Does the cost of international post include the packaging

 A: Yes we incorporate the cost of the packaging into the total price.

 

 Q: How do we know the weight of the item to calculate postage

 A: Most of our children's range weighs under 250g per item as do some of the Adults range and none of our garments weigh over 500g per item so you can check the postage prices on the listing but please wait for an invoice from us. We are also happy to combine items and we have also posted costs for over 500g on our listings.

 

 Q: What is your contact email address

 A: julie@sunprotectionoz.com.au

 

 Q: What if a size or colour is out of stock

 A: If you cannot see the colour or size you are after then you can pre-order with us you just need to email julie@sunprotectionoz.com.au and I can take your details from you and give you an approximate idea of when the next order will be in.

 

 Q: Can the reef shoes be easily washed?

 A: Our reef shoes have removable innersoles so that you can take them out for easy washing or drying.

 

 Q: How do I know I have the correct size for the Ladies Swimsuits

 A: On both styles of our women's one piece swimsuits I have put up a chart so you can check your measurements but it is important to make sure you take your length measurement from front neckline shoulder level, through crotch up to back neckline-shoulder level and also I have given you an example of my measurements & size to help you make your choice.

 

 Q: Do the reef shoes have good grip

 A: Yes the rubber soles are quite thick and have excellent grip. They are very good quality.

 

 Q: Can your sun protection swimwear garments handle extreme chlorine

 A: Absolutely yes, our garments are made from a chlorine proof fabric that is designed to withstand harsh chlorine so they are used by swimming instructors who wear them for up to 15-20 hours a week in chlorinated water.

 

 Q: Are your products Unisex

 A: Yes, the Rashies, Stinger suits, reef shoes and children's range are all unisex and so you can save by passing down to a younger sibling. The quality is so good you will be able to do that after many years of wear.

 

 Q: Do you do Plus Size Swimwear?

 A: Yes absolutely, currently we sell Rash Shirts and Board Shorts from 2XL to 7XL. We also sell women's one piece bathers up to XXL.

 

   
 Q: Can we contact you to ask questions about items?

 A: Yes please call Julie on (61) 401 823 084 and I will be more than happy to help you with any query you may have. If I do not answer straight away then please leave me a message and I will call you back within 24 hours and probably much sooner than that. Alternatively you can email us at julie@sunprotectionoz.com.au

 

 Q: Are the Adult swim shorts like a bike short?

 A: Yes they are very much like a bike short but remember they do not contain lycra so they are soft breathable and very comfortable.

 

 Q: Do you have larger sizes than 5XL? 

 A: Yes we now stock 6XL and 7XL in the plus size rash shirts and board shorts.

 

 Q: Do you do a size 18 in the ladies one piece swimwear?

 A: Unfortunately we only go up to a size 16 which is also known as XXL.

 

 Q: Can the Stinger suits be used for walking and jogging, like the skins suits?

 A: The material our Stinger suits are made from is durable for all sorts of land and water sports and does not contain lycra so the material breathes so they would be fine to use for walking and jogging if you wanted, however they wouldnt be as skin tight as the "skin suits" on the market.

 

   
 Q: How many reef shoes can you combine into one satchel

 A: We can normally fit 4 pairs of Adult reefs in a variety of sizes but not all size 44 or we can get 2 adult pairs and 2 children pairs. Please wait for combined postage invoice to be sent or message us before purchasing for quote.

 

   
   
 

 

 Q: How thick is the sole of the reef shoes?

 A: At the thickest point which is from the heel to the the middle of the shoe its about 2cm thick and then from there its approx 1cm thick around.

 

 Q: Does it take you long to get stock in?

 A: We normally place an order once a month, generally closer to the end of the month and stock arrives within a few days from within Australia.

 

 Q: How many seasons will the garments last?

 A: The non lycra items will last approximately 8-9 seasons without breaking down, this does not take the stitching into account which may break down before and will also depend on what you are using the suits for.

 

 Q: How will I know if the garment will be a loose or close fit?

 A: The listing will always stipulate whether the garment will be for a loose of close fit - it will be mentioned by the measurement chart.

 

 Q: What do you mean by measurement - Chest around at armhole?

 A: Measure right around the chest at bust level for correct chest measurement.

 

 Q: Is the fabric thick enough to avoid any sort of transparency when wet?

 A: Yes the quality fabric is fabulous and has a lovely soft and definitely not a thin feel to it, no transparency at all.

 

 Q: Do you sell the rash tops in Black?

 A: Yes and now in the plus size range also.

 

 Q: When do you post out items

 A: As soon as the item is paid for we will ship out same day or at least within 1 business day unless of course we are waiting for a response from you in regards to an item. We use excellent quality Australia Post satchels or packaging.